:root {
    --support-ink: #2a3547;
    --support-muted: #5a6a85;
    --support-line: #e5eaef;
    --support-soft: #f6f9fc;
    --support-blue: #5d87ff;
    --support-cyan: #49beff;
    --support-success: #13deb9;
    --support-danger: #fa896b;
}

.support-shell {
    width: min(1540px, calc(100% - 42px));
    margin: 26px auto 50px;
    color: var(--support-ink);
}

.support-hero {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 24px;
    padding: 30px 34px;
    border-radius: 22px;
    color: #fff;
    background:
        radial-gradient(circle at 82% -30%, rgba(255,255,255,.35), transparent 34%),
        linear-gradient(125deg, #5d87ff, #49beff);
    box-shadow: 0 18px 45px rgba(93, 135, 255, .2);
}

.support-hero h1 { margin: 4px 0 7px; font-size: 2rem; font-weight: 800; }
.support-hero p { max-width: 760px; margin: 0; opacity: .88; }
.support-kicker { font-size: .73rem; font-weight: 800; text-transform: uppercase; letter-spacing: .14em; opacity: .72; }
.support-primary {
    border: 0;
    color: #fff !important;
    background: linear-gradient(125deg, var(--support-blue), var(--support-cyan));
    box-shadow: 0 9px 20px rgba(45,99,232,.2);
}
.support-hero .support-primary { background: #fff; color: #426bdc !important; box-shadow: none; }

.support-stats {
    display: grid;
    grid-template-columns: repeat(4, minmax(0, 1fr));
    gap: 14px;
    margin: 18px 0;
}
.support-stat {
    padding: 18px 20px;
    border: 1px solid var(--support-line);
    border-radius: 16px;
    background: #fff;
}
.support-stat span { color: var(--support-muted); font-size: .82rem; font-weight: 700; }
.support-stat strong { display: block; margin-top: 5px; font-size: 1.55rem; }

.support-workspace {
    display: grid;
    grid-template-columns: minmax(320px, 390px) minmax(0, 1fr);
    min-height: 650px;
    overflow: hidden;
    border: 1px solid var(--support-line);
    border-radius: 20px;
    background: #fff;
    box-shadow: 0 12px 36px rgba(30, 51, 89, .08);
}
.support-list-panel { border-right: 1px solid var(--support-line); background: #fbfcfe; }
.support-toolbar, .owner-card-header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 14px;
    padding: 20px;
    border-bottom: 1px solid var(--support-line);
}
.support-toolbar h2, .owner-card h2 { margin: 0; font-size: 1.15rem; font-weight: 800; }
.support-toolbar select { width: 142px; }
.support-ticket-toolbar { align-items: flex-start; flex-direction: column; }
.support-ticket-filters {
    display: grid;
    grid-template-columns: minmax(0, 1fr) minmax(0, 1fr);
    gap: 8px;
    width: 100%;
}
.support-ticket-filters #ticketStatusFilter { grid-column: 1 / -1; }
.support-ticket-filters select,
.support-ticket-filters input { width: 100%; min-width: 0; }
.support-ticket-list { max-height: 700px; overflow: auto; }
.support-ticket {
    display: block;
    width: 100%;
    padding: 17px 20px;
    text-align: left;
    border: 0;
    border-bottom: 1px solid var(--support-line);
    background: transparent;
    transition: .18s ease;
}
.support-ticket:hover, .support-ticket.active { background: #eef4ff; }
.support-ticket.active { box-shadow: inset 4px 0 var(--support-blue); }
.support-ticket-top, .ticket-meta, .ticket-actions, .message-head {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 10px;
}
.support-ticket strong { display: block; margin: 7px 0 4px; color: var(--support-ink); }
.support-ticket small { color: var(--support-muted); }
.support-badge {
    display: inline-flex;
    align-items: center;
    padding: 4px 9px;
    border-radius: 999px;
    font-size: .7rem;
    font-weight: 800;
    background: #e8eefc;
    color: #3159b1;
}
.support-badge.Urgent, .support-badge.Rejected { color: #b82f3c; background: #ffeaed; }
.support-badge.Done, .support-badge.Closed, .support-badge.Approved { color: #137957; background: #e3f7ef; }
.support-badge.InProgress, .support-badge.Assigned { color: #8b5903; background: #fff3d8; }
.support-detail-panel { min-width: 0; padding: 25px; }
.support-empty { padding: 34px 18px; text-align: center; color: var(--support-muted); }
.support-empty-large { display: grid; min-height: 560px; place-content: center; }
.support-empty-icon {
    display: grid;
    width: 70px;
    height: 70px;
    margin: 0 auto 14px;
    place-items: center;
    border-radius: 22px;
    color: var(--support-blue);
    background: #edf3ff;
    font-size: 1.7rem;
}
.ticket-detail-header { padding-bottom: 18px; border-bottom: 1px solid var(--support-line); }
.ticket-detail-header h2 { margin: 8px 0; font-size: 1.45rem; font-weight: 800; }
.ticket-summary {
    margin: 18px 0;
    padding: 16px;
    border-radius: 13px;
    white-space: pre-wrap;
    background: var(--support-soft);
}
.ticket-actions { flex-wrap: wrap; justify-content: flex-start; margin: 15px 0; }
.ticket-thread { display: grid; gap: 12px; margin: 18px 0; }
.ticket-message { max-width: 86%; padding: 13px 15px; border-radius: 14px 14px 14px 3px; background: #f0f3f8; }
.ticket-message.staff { margin-left: auto; border-radius: 14px 14px 3px 14px; color: #fff; background: linear-gradient(130deg, #5d87ff, #49beff); }
.ticket-message.internal { border: 1px dashed #d29429; background: #fff6df; color: #6c4b0c; }
.ticket-message p { margin: 6px 0 0; white-space: pre-wrap; }
.message-head small { opacity: .72; }
.ticket-composer textarea { min-height: 90px; }
.ticket-composer-actions { display: flex; align-items: center; justify-content: space-between; gap: 12px; margin-top: 9px; }
.voice-recording { color: var(--support-danger); animation: supportPulse 1s infinite; }
@keyframes supportPulse { 50% { opacity: .45; } }

.ticket-create-media {
    padding: 18px;
    border: 1px dashed #b8c8f3;
    border-radius: 14px;
    background: #f8faff;
}
.ticket-create-media-heading,
.ticket-create-media-actions,
.ticket-conversation-heading,
.ticket-chat-note {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 14px;
}
.ticket-create-media-heading strong,
.ticket-create-media-heading small {
    display: block;
}
.ticket-create-media-heading strong { color: var(--support-ink); }
.ticket-create-media-heading small { margin-top: 3px; color: var(--support-muted); }
.ticket-create-media-actions { justify-content: flex-start; flex-wrap: wrap; margin-top: 15px; }
.ticket-media-button {
    color: #355bbd;
    border: 1px solid #dce5fb;
    background: #fff;
}
.ticket-media-button:hover {
    color: #fff;
    border-color: var(--support-blue);
    background: var(--support-blue);
}
.ticket-chat-note {
    justify-content: flex-start;
    padding: 12px 14px;
    border-radius: 10px;
    color: #365375;
    background: #edf7ff;
}
.ticket-chat-note i { color: var(--support-blue); font-size: 18px; }

.ticket-conversation-heading {
    margin: 18px 0 10px;
    padding: 13px 15px;
    border-radius: 12px;
    color: var(--support-ink);
    background: #f0f5ff;
}
.ticket-conversation-heading > div {
    display: flex;
    align-items: center;
    gap: 11px;
}
.ticket-conversation-heading i { color: var(--support-blue); font-size: 20px; }
.ticket-conversation-heading strong,
.ticket-conversation-heading small { display: block; }
.ticket-conversation-heading small { margin-top: 2px; color: var(--support-muted); }

.ticket-thread {
    max-height: 540px;
    padding: 14px;
    overflow-y: auto;
    border: 1px solid var(--support-line);
    border-radius: 14px;
    background: #fbfcfe;
}
.ticket-message {
    color: var(--support-ink);
    box-shadow: 0 4px 12px rgba(42,53,71,.06);
}
.ticket-message.staff .message-head small,
.ticket-message.staff p { color: #fff; }
.ticket-internal-label {
    display: inline-flex;
    align-items: center;
    gap: 5px;
    margin-top: 6px;
    color: #8b5903;
    font-size: .72rem;
    font-weight: 800;
}
.ticket-composer {
    margin-top: 13px;
    padding: 14px;
    border: 1px solid var(--support-line);
    border-radius: 14px;
    background: #fff;
}
.ticket-composer-tools {
    display: flex;
    align-items: center;
    flex-wrap: wrap;
    gap: 7px;
}
.ticket-internal-check {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    margin-left: 7px;
    color: var(--support-muted);
    font-size: .82rem;
}

.ticket-selected-media {
    display: flex;
    flex-wrap: wrap;
    gap: 8px;
    margin-top: 10px;
}
.ticket-selected-file {
    display: inline-flex;
    align-items: center;
    gap: 9px;
    max-width: 310px;
    padding: 9px 11px;
    border: 1px solid #dfe7f7;
    border-radius: 10px;
    color: var(--support-ink);
    background: #fff;
}
.ticket-selected-file > i { color: var(--support-blue); font-size: 18px; }
.ticket-selected-file span { min-width: 0; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.ticket-selected-file small { display: block; color: var(--support-muted); font-size: .68rem; }

.ticket-voice-status {
    display: flex;
    align-items: center;
    gap: 10px;
    margin-top: 10px;
    padding: 10px 12px;
    border: 1px solid #cdeee8;
    border-radius: 11px;
    color: #126c5c;
    background: #e9fbf7;
}
.ticket-voice-status audio { width: min(330px, 100%); height: 34px; }

.ticket-message-media {
    display: grid;
    gap: 9px;
    margin-top: 10px;
}
.ticket-inline-media {
    display: grid;
    gap: 5px;
    max-width: 430px;
    padding: 8px;
    border: 1px solid rgba(93,135,255,.18);
    border-radius: 11px;
    color: var(--support-ink);
    background: #fff;
}
.ticket-inline-media small { color: var(--support-muted); }
.ticket-chat-image,
.ticket-chat-video {
    display: block;
    width: 100%;
    max-height: 300px;
    object-fit: contain;
    border-radius: 8px;
    background: #f5f7fa;
}
.ticket-chat-image { cursor: zoom-in; }
.ticket-chat-audio { width: min(380px, 100%); }
.ticket-media-loading { color: var(--support-muted); font-size: .8rem; }
.ticket-file-card {
    display: grid;
    grid-template-columns: auto minmax(0,1fr) auto;
    align-items: center;
    gap: 10px;
    width: min(430px, 100%);
    padding: 10px 12px;
    text-align: left;
    border: 1px solid #dfe7f7;
    border-radius: 11px;
    color: var(--support-ink);
    background: #fff;
}
.ticket-file-card:hover { border-color: var(--support-blue); background: #f5f8ff; }
.ticket-file-card strong,
.ticket-file-card small { display: block; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.ticket-file-card small { color: var(--support-muted); }
.ticket-file-icon {
    display: grid;
    width: 36px;
    height: 36px;
    place-items: center;
    border-radius: 9px;
    color: #fff;
    background: var(--support-blue);
}
.ticket-activity {
    margin-top: 16px;
    padding: 11px 13px;
    border: 1px solid var(--support-line);
    border-radius: 10px;
    color: var(--support-muted);
    background: #fff;
}

.support-modal { border: 0; border-radius: 20px; overflow: hidden; }
.support-modal .modal-header { padding: 22px 25px; border-bottom: 1px solid var(--support-line); }
.support-modal .modal-body { padding: 24px 25px; }

.owner-grid { display: grid; grid-template-columns: 1.35fr .65fr; gap: 18px; }
.owner-card {
    overflow: hidden;
    border: 1px solid var(--support-line);
    border-radius: 18px;
    background: #fff;
    box-shadow: 0 10px 30px rgba(30,51,89,.06);
}
.owner-card-wide { grid-column: 1 / -1; }
.owner-table { margin: 0; }
.owner-table th { padding: 13px 18px; color: var(--support-muted); font-size: .77rem; text-transform: uppercase; letter-spacing: .05em; }
.owner-table td { padding: 14px 18px; }
.owner-inline-form { display: grid; gap: 11px; padding: 18px 20px 22px; }
.staff-list { display: grid; gap: 8px; padding: 15px 20px 0; }
.staff-member { display: flex; justify-content: space-between; padding: 10px 12px; border-radius: 10px; background: var(--support-soft); }
.owner-switches { display: flex; flex-wrap: wrap; gap: 18px; padding-top: 10px; }
.owner-switches label { display: flex; gap: 7px; font-weight: 700; }
.owner-hero-actions { display: flex; align-items: center; flex-wrap: wrap; gap: 10px; }
.support-hero-secondary {
    color: #fff !important;
    border: 1px solid rgba(255,255,255,.58);
    background: rgba(255,255,255,.12);
}
.support-hero-secondary:hover { background: rgba(255,255,255,.22); }
.owner-nav-icon {
    display: grid;
    width: 28px;
    height: 28px;
    place-items: center;
    border-radius: 8px;
    color: #5d87ff;
    background: #eef3ff;
}
.owner-dashboard-grid { margin-top: 18px; }
.owner-laboratory-overview { margin-top: 18px; }
.owner-overview-body {
    display: flex;
    align-items: center;
    gap: 17px;
    padding: 22px;
}
.owner-overview-body p { margin: 5px 0 0; color: var(--support-muted); }
.owner-overview-icon {
    display: grid;
    flex: 0 0 52px;
    width: 52px;
    height: 52px;
    place-items: center;
    border-radius: 15px;
    color: #fff;
    background: linear-gradient(135deg, var(--support-blue), var(--support-cyan));
    font-size: 1.3rem;
}
.owner-stat { display: flex; align-items: center; gap: 14px; }
.owner-stat-icon {
    display: grid;
    flex: 0 0 42px;
    width: 42px;
    height: 42px;
    place-items: center;
    border-radius: 12px;
    color: var(--support-blue);
    background: #eef3ff;
    font-size: 1.05rem;
}
.owner-mail-status {
    display: flex;
    align-items: flex-start;
    gap: 12px;
    margin: 16px 20px 2px;
    padding: 13px 14px;
    border: 1px solid #f7d8cf;
    border-radius: 12px;
    color: #7b4538;
    background: #fff6f3;
}
.owner-mail-status:has(.fa-envelope-circle-check) {
    color: #126c5c;
    border-color: #cdeee8;
    background: #effbf8;
}
.owner-mail-status > i { margin-top: 3px; font-size: 1.1rem; }
.owner-mail-status strong,
.owner-mail-status small { display: block; }
.owner-mail-status small { margin-top: 3px; }
.owner-form-heading,
.owner-selection-heading {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 12px;
}
.owner-form-heading strong,
.owner-form-heading small { display: block; }
.owner-form-heading small { margin-top: 2px; color: var(--support-muted); }
.owner-recipient { align-items: center; gap: 12px; }
.owner-recipient-identity { display: flex; align-items: center; min-width: 0; gap: 11px; }
.owner-recipient-identity strong,
.owner-recipient-identity small { display: block; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.owner-recipient-identity small { color: var(--support-muted); }
.owner-recipient-avatar {
    display: grid;
    flex: 0 0 38px;
    width: 38px;
    height: 38px;
    place-items: center;
    border-radius: 11px;
    color: #3159b1;
    background: #e8eefc;
    font-weight: 800;
}
.owner-recipient-actions,
.owner-row-actions,
.owner-feature-pills { display: flex; align-items: center; flex-wrap: wrap; gap: 7px; }
.owner-icon-button {
    display: grid;
    width: 34px;
    height: 34px;
    place-items: center;
    border: 0;
    border-radius: 9px;
}
.owner-icon-button.edit { color: #315fdb; background: #edf3ff; }
.owner-icon-button.delete { color: #c54431; background: #fff0ec; }
.owner-icon-button.edit:hover { color: #fff; background: var(--support-blue); }
.owner-icon-button.delete:hover { color: #fff; background: var(--support-danger); }
.owner-audience-picker {
    display: grid;
    grid-template-columns: repeat(2, minmax(0, 1fr));
    gap: 12px;
}
.owner-audience-option {
    position: relative;
    display: block;
    padding: 15px;
    border: 1px solid var(--support-line);
    border-radius: 13px;
    cursor: pointer;
    transition: .18s ease;
}
.owner-audience-option > input { position: absolute; top: 14px; right: 14px; }
.owner-audience-option > span { display: grid; grid-template-columns: 32px 1fr; align-items: center; column-gap: 10px; padding-right: 24px; }
.owner-audience-option i { grid-row: 1 / 3; color: var(--support-blue); font-size: 1.15rem; }
.owner-audience-option strong,
.owner-audience-option small { display: block; }
.owner-audience-option small { margin-top: 2px; color: var(--support-muted); }
.owner-audience-option.active {
    border-color: var(--support-blue);
    background: #f1f5ff;
    box-shadow: 0 0 0 2px rgba(93,135,255,.11);
}
.owner-tenant-selection {
    padding: 15px;
    border: 1px solid var(--support-line);
    border-radius: 13px;
    background: var(--support-soft);
}
.owner-tenant-checklist {
    display: grid;
    grid-template-columns: repeat(2, minmax(0, 1fr));
    gap: 8px;
    max-height: 240px;
    margin: 11px 0 8px;
    overflow: auto;
}
.owner-tenant-check {
    display: flex;
    align-items: center;
    gap: 10px;
    margin: 0;
    padding: 10px 11px;
    border: 1px solid var(--support-line);
    border-radius: 10px;
    background: #fff;
    cursor: pointer;
}
.owner-tenant-check:has(input:checked) { border-color: var(--support-blue); background: #eef4ff; }
.owner-tenant-check strong,
.owner-tenant-check small { display: block; }
.owner-tenant-check small { color: var(--support-muted); }
.owner-broadcast-options { display: flex; flex-wrap: wrap; gap: 22px; }
.owner-send-button { justify-self: end; min-width: 210px; }
.owner-directory-header { align-items: flex-end; }
.owner-directory-tools { display: flex; align-items: center; gap: 9px; }
.owner-directory-tools .form-select { width: 155px; }
.owner-search-input { width: 260px; padding-left: 36px; }
.owner-search-icon { position: absolute; top: 50%; left: 13px; color: var(--support-muted); transform: translateY(-50%); }
.owner-laboratory-table td { vertical-align: middle; }
.owner-lab-name { display: flex; align-items: center; gap: 11px; min-width: 190px; }
.owner-lab-name strong,
.owner-lab-name small { display: block; }
.owner-lab-name small { margin-top: 2px; color: var(--support-muted); }
.owner-lab-avatar {
    display: grid;
    flex: 0 0 39px;
    width: 39px;
    height: 39px;
    place-items: center;
    border-radius: 11px;
    color: #fff;
    background: linear-gradient(135deg, var(--support-blue), var(--support-cyan));
}
.owner-database-name { font-family: Consolas, monospace; color: #46617f; font-size: .78rem; }
.owner-feature-pills span {
    padding: 4px 7px;
    border-radius: 8px;
    color: #7b879a;
    background: #f0f2f5;
    font-size: .7rem;
    font-weight: 700;
}
.owner-feature-pills span.enabled { color: #3159b1; background: #e8eefc; }
.owner-ticket-count {
    display: grid;
    width: 34px;
    height: 34px;
    place-items: center;
    border-radius: 10px;
    color: #3159b1;
    background: #e8eefc;
    font-weight: 800;
}
.owner-row-actions { justify-content: flex-end; min-width: 250px; }
.owner-row-actions .btn { display: inline-flex; align-items: center; gap: 5px; }
.owner-job-progress { min-width: 220px; }
.owner-job-progress .progress { height: 8px; margin-bottom: 5px; }
.owner-usage-stats { grid-template-columns: repeat(4, 1fr); text-align: left; }

.saas-notification-launcher {
    position: fixed;
    z-index: 1045;
    right: 26px;
    bottom: 102px;
    width: 54px;
    height: 54px;
    border: 0;
    border-radius: 18px;
    color: #fff;
    background: linear-gradient(135deg, #2449a7, #13b2c4);
    box-shadow: 0 13px 28px rgba(32,65,143,.3);
}
.saas-notification-host {
    position: relative;
    display: flex;
    align-items: center;
}
.saas-notification-host .saas-notification-launcher {
    position: relative;
    right: auto;
    bottom: auto;
    width: 42px;
    height: 42px;
    border-radius: 50%;
    color: #5d87ff;
    background: transparent;
    box-shadow: none;
    font-size: 20px;
}
.saas-notification-host .saas-notification-launcher:hover {
    color: #315fdb;
    background: #edf3ff;
}
.saas-notification-count {
    position: absolute;
    top: -6px;
    right: -6px;
    min-width: 21px;
    height: 21px;
    padding: 2px 5px;
    border: 2px solid #fff;
    border-radius: 999px;
    color: #fff;
    background: #e83f51;
    font: 700 11px/15px sans-serif;
}
.saas-notification-panel {
    position: fixed;
    z-index: 1050;
    right: 26px;
    bottom: 166px;
    width: min(420px, calc(100vw - 38px));
    max-height: 520px;
    overflow: auto;
    display: none;
    border: 1px solid var(--support-line);
    border-radius: 18px;
    background: #fff;
    box-shadow: 0 20px 55px rgba(25,40,77,.22);
}
.saas-notification-host .saas-notification-panel {
    position: absolute;
    top: calc(100% + 12px);
    right: 0;
    bottom: auto;
}
.saas-notification-panel.open { display: block; }
.notification-header { display: flex; justify-content: space-between; padding: 17px 18px; border-bottom: 1px solid var(--support-line); }
.notification-item { padding: 14px 18px; border-bottom: 1px solid var(--support-line); cursor: pointer; }
.notification-item.unread { background: #f0f5ff; }
.notification-item strong { display: block; margin-bottom: 4px; }
.notification-item p { margin: 0 0 5px; color: var(--support-muted); }
.notification-actions { display: flex; gap: 7px; margin-top: 9px; }

@media (max-width: 980px) {
    .support-workspace, .owner-grid { grid-template-columns: 1fr; }
    .support-list-panel { border-right: 0; border-bottom: 1px solid var(--support-line); }
    .support-ticket-list { max-height: 390px; }
    .support-stats { grid-template-columns: repeat(2, 1fr); }
    .owner-directory-header { align-items: stretch; flex-direction: column; }
    .owner-directory-tools { width: 100%; }
    .owner-directory-tools > div,
    .owner-directory-tools .form-select,
    .owner-search-input { width: 100%; }
}

@media (max-width: 700px) {
    .support-shell { width: min(100% - 20px, 1540px); margin-top: 12px; }
    .support-hero { align-items: flex-start; padding: 22px; }
    .support-hero h1 { font-size: 1.5rem; }
    .support-stats { grid-template-columns: 1fr 1fr; }
    .support-detail-panel { padding: 14px; }
    .ticket-message { max-width: 96%; }
    .ticket-composer-actions,
    .ticket-create-media-heading { align-items: stretch; flex-direction: column; }
    .ticket-composer-actions .support-primary { width: 100%; }
    .ticket-voice-status { align-items: stretch; flex-direction: column; }
    .support-hero { flex-direction: column; }
    .owner-hero-actions,
    .owner-hero-actions .btn { width: 100%; }
    .owner-audience-picker,
    .owner-tenant-checklist { grid-template-columns: 1fr; }
    .owner-selection-heading,
    .owner-form-heading { align-items: flex-start; flex-direction: column; }
    .owner-send-button { justify-self: stretch; width: 100%; }
    .owner-directory-tools { align-items: stretch; flex-direction: column; }
}